Why Automated Order Management is Important?

Having an automated order management system increases the efficiency of your business and brings the chances of missing orders and order updates to nil.

What is automated order management?

Automated order management includes adding new orders, modifying the existing order, or cancelling the order, tracking orders, and fulfilling the customers’ orders. In other words, it is referred to as an order-to-cash process. 

Why does a business need an automated order management system?

  1. Lack of clarity in orders- Managing orders manually is time-consuming and is prone to human error. The orders can be subscription-based or on-demand orders and wrong updated order data can eventually lead to delivering the wrong order. This results in the cancelation of orders from the customers’ side and decreases the customer satisfaction score. 
  2. Unclear data of required future inventory– Manual order management is exposed to human error which also results in a lack of clarity in future requirements of inventory. Both shortage and excess inventory can lead to losses. 
  3. Difficulty in manual order modification- It is difficult to modify existing orders, and cancel or postpone orders manually. Managing modifications manually is prone to human errors and can lead to delivering wrong orders and a bad customer experience. Delivering wrong orders also leads to losses incurred by the wastage of the product.     
  4. Changes in ‘on the fly order’ are difficult – Making amendments to ‘on the fly order’ is difficult to make manually and can be fallible. This can result in the rejection of the order from the customers’ side or direct cancellation of the order. It eventually leads to a negative customer experience.  

What can be done to deal with order management challenges?

Automation of the process can help reduce human errors making the process seamless.

  1. Stock forecasting- Getting future stock reports to make sure that businesses never go out of stock or have an excess of stock. Both shortage and excess stock can lead to losses. It helps in keeping the inventory cost low and avoiding stockouts.
  2. Automated updation of change in order- Customers can add products, modify the order, and cancel the order or pause their subscription on their own from the customer app. These changes are automatically notified in real-time to the business on their admin panel. This removes the risk of human errors while making changes in the order manually. This allows the order to get out for delivery quicker and more accurately resulting in customer satisfaction. 
  3. Automated order summary report- Automated order summary should be created that is visible on the customer app and the admin panel. This improves transparency between customers and business leading to building trust. 

How can the above measures be brought into action?

  1. Automated order fulfilment- Generation of the automated order summary sheet in real-time. Any modifications in the orders are automatically updated on the admin panel, delivery person app, and customer app. This ensures transparency, controls product wastage, and increases the efficiency of the process. Automated order fulfilment enhances the customer experience and enhances cash flow and profitability. 
  2. Automated notifications- Automated notifications via push, email, and sms are created to keep the customer updated about any amendment in the order. This keeps the customers updated about the changes in their orders. 

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